Privacy Policy

Effective Date: 13 May 2023

At Universal Hub (https://www.universalhub.co.za), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws in South Africa.

1. Information We Collect

We may collect personal information in the following ways:

When you use our contact forms: Name, email address, phone number, business name, and message content.
When you sign up for services: Billing details, service preferences, email addresses for domain/mail setup.
Automatically collected data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on the website.

2. How We Use Your Information

We use your personal data to:

Provide and manage our IT and web services
Communicate with you regarding queries, services, or support
Improve our website and customer service
Comply with legal obligations

3. Cookies

We may use cookies to enhance user experience, track usage patterns, and improve website functionality. You can choose to disable cookies through your browser settings, but this may affect your user experience.

4. Sharing of Personal Information

We do not sell or rent your personal information. We may share data only:

With trusted service providers who help us operate our business (e.g., web hosting, email services)
When required by law or to protect our legal rights
In the event of a business transfer (e.g., merger, acquisition)

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information. Your data is securely stored on protected servers, and access is restricted to authorized personnel only.

6. Your Rights

Under POPIA, you have the right to:

Access the personal data we hold about you
Request corrections or updates
Withdraw consent at any time
Request deletion of your information (subject to legal requirements)

To exercise these rights, please contact us at info@universalhub.co.za.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

8. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, you can contact:

Universal Hub
Flamingo Heights, Tongaat, KwaZulu-Natal, South Africa
Phone: 062 1979 273
Email: info@universalhub.co.za